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Part 2 · Watch on YouTube →
The phone rings, and your English disappears. You can talk to someone face to face, no problem — but on the phone, with no face, no gestures, no clues, your brain says "nope."
In this episode, Maya and Leo break every phone call into five simple moments: answering, making a call, asking someone to repeat or slow down, taking or leaving a message, and ending politely. You'll learn the phone identity rule ("This is Maya," not "I am Maya"), the cheat sheet technique (write your opening line before you dial), and three magic rescue sentences that save any call: "Could you speak a little more slowly, please?", "Sorry, could you spell that for me?", and "Let me check I understood correctly." Plus a full live demo call, phrases for wrong numbers and bad signals, the smile trick, and a five-day phone plan to make the phone feel normal.
Made for intermediate learners (CEFR B1–B2).
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