"I once walked into a bank abroad, alone, to open my first account. I walked up to the counter and said, 'I want open account.' The teller smiled and asked, 'May I see proof of address?' And my brain went completely silent." Money is already scary. Money in a second language is scary times two. Today that changes.
Every bank visit starts with the same rhythm: Good morning, then your request. The teller asks: How can I help you today. You answer: Good morning. I would like to open an account. Use would like, not want, for every bank request. I would like to open an account. I would like to make a deposit. A savings account keeps money safe; a checking account is for daily spending. Deposit means put money in, withdraw means take money out. Balance is your money today, a receipt proves one payment, a statement lists the whole month. At the cash machine: insert the card, enter your pin, choose your amount. When problems come, name the problem, then ask for help. I think there is a mistake on my statement. The cash machine kept my card. I lost my card, I would like to block it. Before you press any button, ask: Is there a fee for this. In the app, the same words work: log in, transfer, pay a bill. And when the bank says no, answer: I understand. Is there another option. Calm words open doors. Even bank doors.
Made for intermediate learners (CEFR B1–B2).
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